Return Policy

Free Returns and Exchange Policy!

If any customer is not satisfied or happy with the item he/she has purchased from our online store, they are most welcome to return the item under our 30 days return policy. 


we truly believe in representing our policies that is customer oriented and simply takes care of the interest of the customer who buy any product on our site. Moreover, we do understand the fact that sometime the product you receive may not be able to fulfill the your expectation and satisfaction for various reasons. For all that reasons, we have 30 days return policy, for in case you have a change of mind. If you are not satisfied with the product you can send it back to us, we will give you full refund, or you can exchange it with any other the product you like.

How to return or exchange the product

The condition of return

  • The product must be returned with a cover note detailing about the reason of return.
  • The product you have purchased from us, must be returned in the same and unworn condition.
  • It must be returned with all the original packaging, accessories, price tag, guarantee, instruction and any other extras if any.
  • The product must be returned in the original in the original manufacturer's box/packing as delivered to you.
  • Any sign of wear and tear, or not following the condition of the return, will result in the refusal of your return.
  • We do not reimburse the return shipping cost incurred.

Refund procedure

Once we received the item back with above-mentioned criteria are matched, the return team will check everything to make sure that you qualify for a refund. When we find that everything is in place as per the above mentioned criteria, we process refund as soon as possible. We inform you about the refund process through e-mail.

In most of the cases, we process the refund on the same day of receiving the item (s) back. However, it may take up to 14 days for the payment to clear and go back in your account. Albeit, it occurs in rare cases only due to bank delays, but one thing is sure that your payment is bound to be transferred into your account.

Return address

The return address will duly mentioned on the box for return.

Exchange of product

Any exchange of item will be carried out within our 30 days return policy. So make sure, if you want to return the item, it should be done within this period. Beyond this period, we will not be able to entertain your claim to exchange or return the item. The return and exchange condition must be duly met before your order a new item from our store in lieu of exchange.

For any further information on our return and exchange policy you can mail us at info@avucart.com